✅ 921 requests processed through resvu
✅ 15,000–20,000 emails eliminated
✅ Full visibility across maintenance, committees, and compliance
✅ One connected system for teams, clients, and contractors
✅ Improved staff wellbeing and retention
“921 requests would normally mean 10,000 emails and calls – centralising it all has saved us an enormous amount of time.” – Sarah Pearson, Gold Coast Branch Manager, Stratacare
About Stratacare
Stratacare is a leading strata management company known for their proactive service approach, they support clients across Queensland through branches in the Gold Coast, Brisbane, and the Sunshine Coast.
When Stratacare took on a new development in Palm Beach, the committee wanted to use resvu. That decision kicked off a digital transformation – one that has since scaled across all branches.
“We initially started with the Gold Coast branch and found that we got a lot of client interaction. So we spread it out and have just grown from there.”
The Challenge: Managing Growth Without the Burnout
Strata management is an industry built on relationships, but it’s also built on emails, phone calls, and paperwork.
For Stratacare, a leading Queensland strata management company, that workload was only increasing.
Each resident request, whether for maintenance, keys, or compliance, meant another email chain, another follow-up, and another opportunity for things to fall through the cracks.
Managers were overwhelmed, client expectations were rising, and the business knew it needed a better way to handle communication, track work, and maintain visibility across hundreds of buildings.
“Maintenance was very email driven. A lot of things would get missed because it wasn’t all centralised.”
Every request triggered a domino effect: email triage, committee discussions, quote requests, follow-ups – all handled manually, over and over again.
“One owner request could spiral into 10 emails. Multiply that by 920 and you’re talking tens of thousands of emails and phone calls.”
The Solution: Centralised Workflows Partnering with resvu
Stratacare partnered with resvu to bring all their client communication, maintenance, and compliance workflows into one connected platform.
Instead of juggling spreadsheets and inboxes, every task is now logged, tracked, and managed directly through resvu.
From the moment a resident submits a request, the process is automated, quotes requested, work orders raised, and committees updated in real time.
“Our process runs from start to finish through resvu. Everything’s tracked and visible. It’s become part of our day-to-day operations.”
— Sarah Pearson, Stratacare
The Impact: Fewer Emails, Happier Teams, Better Transparency
In the first two months alone, Stratacare processed 921 resident requests through resvu, requests that would have otherwise landed in a manager’s inbox.
By centralising these workflows, the team:
✅ Reduced unnecessary emails and phone calls
✅ Improved visibility for residents and committees
✅ Freed up hours of manual admin time each week
✅ Created a calmer, more sustainable workload for managers
“Clients can see everything, when quotes are requested, when work orders are issued. They don’t need to call and ask for updates. It makes them a lot happier.”
— Sarah Pearson, Stratacare
The Results: Real Efficiency, Real Wellbeing
After implementing resvu, Stratacare recorded measurable improvements across both operations and team wellbeing:
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68,000+ fewer emails and calls per year
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850+ hours saved per portfolio
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$270,000 in annual time-value savings
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Improved team morale and manager retention
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Higher committee satisfaction and transparency
Sarah notes that once her team adjusted, they wouldn’t go back:
“Change always takes a bit of coaching, but now the team loves it. Resvu has reduced their workload and their stress levels.”
Why It Matters: Efficiency Supports People
For Stratacare, resvu wasn’t just a tool to improve processes, it was a way to support their people.
By cutting back the noise and giving managers a clear view of their workload, the business saw a direct link between efficiency and wellbeing.
When managers feel more in control, they deliver better service. And when clients can see that transparency, trust grows on both sides.
Looking Ahead
With resvu now embedded across all Stratacare branches, the platform has become central to how the company operates, powering workflows, committee engagement, and reporting.
The focus for the future is continued growth through innovation: deeper accounting integrations, enhanced task automation, and analytics that help strata teams measure and improve performance across the board.
