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Oct 04
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2022 , looking back – Resvu’s best year yet!

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2022 wow! what a year.

Not only did we all finally rear our heads out of the COVID hangover, but the world got firing on all cylinders!

From Resvu’s perspective, 2022 has been our best year yet! Why? Because we listened the most we have ever listened and as a result, learnt the most we have ever learnt.
2022 wasn’t entirely smooth sailing. The team at large dealt with some of the most challenging times the Resvu platform has had yet. As a result of rapid growth and industry requirements. As a team, we banded together, with a core focus on delivering great outcomes for our partners. We learnt that it takes time and patience to build a product that meets the needs of the industry and our partners.

In addition to the amazing teamwork and cultural growth, we implemented meaningful company values that have set a standard for how the team wishes to work. As a business we fully intend to live by these values, and continue to reward all team members that do the same.

Whilst 2022 presented some bumpy periods around cultural and values misalignment, as a wider team we maintained a standing around these values and as a result will be finishing the calendar year in the most efficient and happy state the company has ever been in. Knowing what this powerful mindset will allow us to deliver  in 2023 is beyond exciting and an amazing opportunity for all team members.

2022 – the year of milestones!

  1. Grew our dedicated team from 14 to 20 to support our growing partner base here in Australia

  2. Achieved SOC 2 Type I compliance. And commenced Type II ensuring the highest standard of privacy and security for our partners

  3. Released our custom form builder to improve resident request workflows

  4. Focused our product goals wholly around management company efficiency improvements

  5. Relocated to our new office to accommodate the growing team

  6. 70% growth in strata management partners implementing Resvu to deliver industry leading service

  7. 90% Growth in active user base over 12 months and 350% over 18 months!

  8. Implemented our new company values based on full company collaboration

  9. Raised over $3.5M in Capital to fund future growth of the team and product

  10. Launched in the USA which consequently will deliver long term benefits for our AUS partners

2022 was Resvu’s most successful year yet! Finishing on such a high across product, team, culture and growth. Is a testament to the efforts by each and every one of the Resvu team members and partners who showed outstanding support throughout the year. Knowing how we have finished 2022, we couldn’t be more excited to deliver further enhancements and new features. Looking forward to seeing our partners benefit from huge management efficiency improvements. But most importantly, improved management wellbeing. 

Have a wonderful Christmas with your family and friends. We couldn’t be more excited for 2023, but in the meantime, holiday time! 🎄

Oct 04
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Celebrating one year at Resvu, way to go Jarrad!

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Congratulations on celebrating your anniversary Jarrad! How long have you been at Resvu?

1 year and 18 days exactly at time of writing.

If you had a Resvu highlight reel, what would be at the top?

Well, it’s hard for someone that is so humble to list their greatest achievements. Especially because there are so many. The thing about my time at Resvu is the team has made so easy to accomplish great things. No achievement has been on my own. We’re always together as a team which is one of the things I love about working here.

If I had to choose, i’d pick creating the onboarding process for new customers. Now that there’s a solid process in place, it’s made it significantly easier for the team. As well as a great experience for the customer.
Another project that i’m quite proud of is the training content that I have created with my team. This allows the customer to access a huge range of resources whenever they need. Empowering them to self service. Improving the support experience and better yet – bringing valuable time back to the team!

Since starting at Resvu, what cool new skills have you developed?

I consider myself a jack of all trades, master of none. But in saying that, i’ve had the opportunity to refine a whole bunch of my skills. Especially being within the start-up environment, we’re navigating through uncharted territory quite often. And it’s definitely allowed me to “wear more hats, flex more muscles“. It’s a super dynamic and exciting role, no two days are really the same.

But in saying that, one of the new-ish skills i’ve picked up is the software HubSpot. Creating templates for new staff coming on board, has been great. As well as scalable ideas that are dynamic and forever changing, ready to for scaling!

Obviously, we’re a truly flexible environment. So WFH is pretty common. When you DO come into the office, what’s your favourite part?

The food. Obviously. A pork noodle bowl (hold the noodles) from Mrs Mai. And the awesome snacks we have around the office. Or one of our very frequent team lunches.

No but seriously, our management is amazing at picking genuinely great team members. You spend the majority of your week surrounded by your coworkers. Everyone in the team is so likeable and I often find myself looking forward to coming into work to see them!
Also getting lunch with them, we all love food just as much as eachother.

Work life balance is at the core of Resvu, how do they genuinely promote this?

I’ve had chronic back pain for a while, which limits what I can do. But, i’ve had overwhelming support from Resvu in managing this.

I’m able to attend physio appointments, even exercise and rehab during work hours. This makes it all a bit more manageable, instead of having to work in pain all day and cram it into my evenings when i’d rather spend time with loved ones. I’m really encouraged to take care of myself with my flexible work hours.

The support i’ve received from Resvu has not only improved my working life, but also my personal life.

Anything else you’d like to add?

I think that one of the major things that sets Resvu apart is that everyone can voice their opinions and ideas without any fear of negative feedback. Even if opinions differ and we go with a different option, it’s all constructive and we work together to find a solution that we’re all happy with. There’s no fear of embarrassment, which is something probably everyone has experienced. The mutual respect for each other is the Resvu difference.

Thanks Jarrad for your year of great work, we’ve loved having you on the team! 🎉

Oct 04
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How Work from Home has Improved my Life

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The switch to work from home has been a game-changer for many people. Working from home has the benefit of no time commuting and more time. Morning breakfasts becomes a stressless process. You can pick the kids up from school without having to rush out the office to beat the traffic. On average people save up to 3 hours per day by readjusting to a work from home schedule.

What Work from Home meant for me

 

When I was looking for a new job my first priority was flexibility to work from home. That’s what caught my eye when I read the role description “Customer Success Specialist at Resvu.”
We moved to Adelaide about 3 years ago with no family or friends – starting a completely new life. I realised straight away that it became quite difficult for me to manage my job whilst being there for my 2 girls. Especially when we were trying to build our foundations in Adelaide.
I was fortunate to get all the jobs I applied for however, none of my jobs had any flexibility of me working from home. To be there for my family, it became overwhelming and I couldn’t continue working there. Then came Resvu, where I felt it was like coming up for air and getting that first deep breath. During the interview they understood the struggles of parenting. They stayed true to their word they offered me the flexibility of work from home. All I had to do was my job and keep Resvu’s customers happy.
This opened up a deep sense of relief for me and my family. My girls were elated with me being able to work from home and be there for them for school pick up and drop offs. Volunteering for school excursions and so on. My wellness improved as I could accommodate my fitness and meditation routine. I start my days early and prioritise according to my work calendar and emails. Work from home means if I have no meetings scheduled I can adjust my routine to suit me. I can even go to my favourite fitness class at 9:30am on a Tuesday!

The main benefits for me (and hopefully you too):

 

1. Less time commuting

Work from home offers great benefits, like saving me time I would otherwise be commuting. Often for at least 30 minutes. Everyday that I work from home I save this time, meaning I can use this time to do other things such as my fitness routine. Also, with the current rising petrol prices, this seems like a good financial decision too. How much time and money could you save not commuting everyday?

2. Stay connected

Our team catches up on alternate mornings and we talk about our priorities for that day. We’re an open and supportive team, we feel comfortable sharing about general things going on (most conversations revolve around our children). It’s not just about work and this is really important for our wellbeing. Working from home can be isolating, so it’s important to make sure you’re staying connected with your colleagues. Creating routines and make sure you actually take breaks helps.

3. Use technology to your advantage

Technology has helped us be more productive and collaborate even when working from home. Using video call and chat apps we can stay in touch, collaborate and celebrate every achievement with the team, even if we are not together in the same office. These tools also bring us closer to clients by making face to face online meetings possible. At Resvu we manage all our project plans and tasks via HubSpot to organise our day to day tasks as well. It’s important to use these technologies to your advantage in order to stay connected. And productive.
In summary, working from home has its benefits, but it’s important to make sure that you’re maintaining a good work/life balance. And separating work from home.

The motivation behind everything that we do at Resvu is to put more time back in the day for community managers for the things that are important to them.

All a Community Manager needs to do is look at their portfolio view to prioritise their work for the day instead of worrying about the insane amount of emails and phone calls they receive from the residents during the day. Our app gives residents self-help tool to raise their maintenance requests, receive all communications relevant to their building and so much more.
With our new digital forms feature, we will be able to provide a digital first, paperless solution. Our ultimate goal is to make your lot owners happier, keeping them for longer and helping management companies provide a competitive advantage.

Sounds good? Check out our careers page below and learn more about life at Resvu.

careers
Oct 04
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A Summary of 2021 at Resvu – What a Year!

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A summary of 2021

It’s been a busy year at Resvu with the team hard at work improving the platform and development process. Therefore, it seems fitting to bring back a regular what’s new email and give everyone a summary of 2021.

So, over the past month we’ve:

  • Released 15 brand new features 🚀
  • And made 19 enhancements to existing features 🔥
  • And squashed 27 bugs 🐛

All while working on some major projects and improvements at the same time (more on this early next year).

A summary of 2021 Key New Features

  • New global functionality
    Rolling out a large number of sites can be challenging at the best of times. We’re excited to release the new global correspondence library, bulk updating site contacts and images. Plus the ability to set a default template for all your new sites.
  • Divisions
    For sites imported via StrataMax or PIQ, we’re now recording the division / folio field. This means you can filter all your sites by searching for a division in the tables. Or select a division when applying bulk updates as well.
  • Admin teams
    The Admin Teams section in account management now contains more functionality. After setting up a team with existing admins, bulk select which sites you’d like to add (or remove) them to as admins too.
  • Contractor improvements
    In FMLink, if a contractor already exists in the system when you import them. We now update their details rather than duplicating the record too. Plus, the new global settings in account management gives you the option to automatically give your site admins access to these contractors.Saving the manual assignment each time.
  • MyHome
    The new MyHome section in the resident application will be going live shortly. This will allow imported lot owners access to their profile details, documents, and levy information in StrataMax or PIQ.

To see all the updates we’ve made recently, please check out the new changelog section in our help centre.

Roadmap Portal

a summary of 2021 blog post image

Without the amazing feedback and suggestions from you, the system wouldn’t be where it is today. We love hearing all the great ideas from our users. But sometimes things can get lost in emails chains and conversations.

As such, I’m excited to release our new roadmap and suggestion portal. Moving forward, everyone can now submit, vote, comment, and track the progress of all ideas to improve the platform.
To learn more about how this new process works, we’ve put together a quick start guide to ensure your request gets the best possible chance of being built.

What’s next?

While the above portal is great for tracking individual items and we’ve also released our high-level roadmap. Which goes into detail about the overall direction, focus, and key projects we’ll be working on in the future.

On behalf of the entire team here at Resvu. We’re looking forward to delivering some serious improvements over the coming months. We can’t thank you enough for being a part of this journey to improve management wellness and resident satisfaction in high-density living communities.

 

 

Until next time 👋
Connor, Product Manager

Oct 04
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First 6 months – Mia Semple

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What have you enjoyed the most in your first 6 months?

The thing I enjoy most about working for Resvu is the openness to new ideas and the trust in team members to do their job. No micromanaging in sight.

What are you looking forward to the future?

Resvu has an amazing future ahead and I cannot wait to be a part of the journey and help shape the business as we grow.

What has Mia meant for Resvu?​

Mia has shown great initiative in supporting the way Resvu grows. Works with customers and most importantly how we work together as a team. We wouldn’t be a team without her!

 

Sounds good? Check out our careers page!

Oct 04
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The transition to digital customer service

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What impact has a pandemic had on customer service delivery?

As with most industries and sectors, the recent events of 2020, in particular remote work, have shown us just how important digital technology has become. We’ve found being able to quickly communicate and source feedback from residents is now a key priority for most strata companies. The end result of better communication however is improved service delivery and reduced phone calls & emails, so it’s a win for all.

What are some benefits one could expect to see?

The most significant and immediate improvements companies will experience are proactive communication channels, tracking of tasks through the company and end to end maintenance management tools that automatically update the requesting party on the status of the work, significantly minimising back and forward follow-ups. In addition, the engagement and community building aspects that digital platforms provide, drive a greater competitive advantage.

ResVu strata management software Maintenance Request interface

Have you seen any examples of this first hand?

One that comes to mind was a recent customer’s comments around the improved efficiency of maintenance request management. With an end to end digital maintenance platform, you’re able to automatically update all key stakeholders throughout the journey from submission to completion of the work.

In this case, the contractor received the work order from the strata manager (via the residents’ request) and the contractor was able to update the work order status in real-time so that all parties, including the resident, were up to date on the status of the works. Not one phone call or email enquiry was made requesting an update on the works because all parties were constantly updated.

What future changes can we expect to see in five years time?

With around two-thirds of strata companies planning to increase investment in customer service technology, we are sure to see a big push towards front-end resident service delivery. Mobile technology will become commonplace and almost expected as a standard tool from residents. I’m excited to see the improved efficiencies take place so that strata managers can get some time back in their days all whilst managing a happier client!

Oct 04
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October Updates

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Major Feature Releases

Account Integrations

We’re excited to announce our integration with both StrataMax and PropertyIQ strata trust accounting systems. By partnering with these industry leaders, we can provide our whitelable customers with even more power to streamline their business and help to maintain consistent strata roll information.

Whitelabel customers can now import all their sites and users who are registered under their StrataMax or PropertyIQ platform. We look forward to releasing more powerful features in the not so distant future!

User Email Subscriptions

Users and admins now have the ability to decide which email alerts they receive from the platform. To learn more, be sure to check out our article on managing email preferences.

Account Statistics

The statistics page of account management now reports on the following metrics:

  • Issues Resident Requests
  • Actioned vs Un-actioned Resident Requests
  • Time Taken to Complete Requests
  • Issues Maintenance Requests
  • Work Orders
  • Quote Requests
  • Revenue from Bookings
  • Revenue from Requests
Other Features Added
  • Added rotate video screen option in Digital Concierge in noticeboards
  • Easier ways to assign committee members
  • Bookings that require approval are now highlighted
  • Builders Defects show time log against each request
  • Archive and Delete tabs added to policies and procedures
Oct 04
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Tom Welsby Wins First National Real Estate Innovation Award

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Congratulations to Tom Welsby winner of the First National Real Estate Innovation Award

The award celebrates young people who have demonstrated innovation in entrepreneurial thinking; in the workplace; through development of services and products with leading edge technological content; renewable and alternative energies; economic participation and the creative industries.

Tom Welsby founded Resvu, a multi-awarded App to promote and build communities within residential sites and apartment buildings around Australia. The App provides multiple products – CommunitiLink engages residents to connect with management 24/7; CommunitiLocal supports local businesses, promoting their services to residents within a one-kilometre radius. FMLink is for facilities managers of large sites, whilst FMLink Inspector offers benefits to service providers.

The following was taken from the 7NEWS Young Achievers Instagram/Facebook page. More information about the awards can be found here.