Resvu awarded prestigious Strata Services Business – Excellence in Service Award at Strata Community Awards for Excellence

Resvu is proud to have been awarded the prestigious ‘Strata Services Business – Excellence in Service’ award from the Strata Community Association Queensland.

We are very honored to receive this award, especially considering the high quality of the other Queensland and national brand finalists who have been serving this industry for many years at such a high standard.

Taking this award reaffirms our mission of improving the profitability and creating a far more efficient client experience in the industry.

Resvu CEO Tom Welsby accepting the award

On the evening of the awards the judges said:

“Resvu impressed the judges with their outstanding dedication, innovative solutions, and strong ties to the strata industry. With a substantial amount of lots managed both locally and overseas, they’ve proven their commitment to excellence. Their clever motivational strategies and charitable initiatives have set them apart.”

– Strata Community Association Queensland

We want to thank our amazing customers in supporting the Resvu product over the past years. We are thrilled with what the Resvu team has achieved, and even more thrilled about what we will accomplish in the next 12+ months and beyond.

Our goal is to help management companies handle more lots with fewer staff. We also aim to improve the experience for lot owners by making it more efficient, transparent, and memorable.

“I really want to put a massive thanks out to our clients in this room. You’ve really, really listened to us, we’ve listened to you, and our system is improving every day. 

“And a massive thanks to the team. There are 25 of us down in Adelaide, and some in the US now as well, and every bit of energy we have is put into our system and building it up well.”

– Resvu CEO Tom Welsby

Resvu has proven to be professional and informative throughout the on boarding process and we trust that it will significantly contribute to increased efficiency and productivity in our daily operations.

We believe that the introduction of Resvu into our business will be transformative. The platform’s seamless integration and user-friendly interface will facilitate the streamlining of our customer service processes. This, in turn, will lead to a reduction in administrative overhead and a notable increase in operational efficiency.

Not only has Resvu enhanced our internal operations, but it will also leave a positive imprint on our customers’ daily lives. The convenience and accessibility of the platform will result in heightened client satisfaction. Clients will appreciate the ease with which they can access information, lodge a work order, and obtain application forms at their convenience. We believe that in time, our client engagement will improve, fostering a more positive relationship with our clientele.

In terms of exceeding expectations, Resvu has certainly risen above our initial anticipations. When we first signed on with the platform, we expected a degree of efficiency improvement, but the extent to which it will positively impact our business operations has truly surpassed our projections.

The time and cost savings are beyond what we initially envisioned, reaffirming our belief in the platform.

There was a defining moment when we were genuinely wowed by the possibilities of the Resvu product. This moment came when we saw that our communities will see real benefit by being able to easily communicate with each other book or reserve facilities at the property and easily lodge an application for improvements or pet approval.

When it comes to community management and customer service, our residents expect nothing short of efficiency, transparency, and seamless interaction. Resvu has emerged as an instrumental tool in Body Corporate Management in meeting these expectations. We believe that its impact on our daily operations and customer satisfaction is exciting.

In conclusion, we believe that Resvu will prove to be an indispensable asset, revolutionising the way we manage and interact with our clients. The platform’s efficiency enhancements, valuable features, and overall positive impact will solidify its place as a cornerstone of our business operations. We are grateful for the consistent support and continuous innovation that the Resvu team provides.

I can’t speak highly enough about the outstanding technology solutions provided by Resvu in our strata and body corporate industry. The mobile app and the Resvu software are easily the best I’ve seen in Australia.

It’s easy to follow, intuitive, and efficient. From the moment we engaged their services, their team demonstrated unparalleled professionalism, expertise, and efficiency in handling our property’s strata needs.

The Resvu app and software have streamlined communication between residents, committee members, and service providers.

This has significantly improved the overall transparency and coordination within our community.

Their app portal makes it incredibly convenient for residents to access important information, submit requests, and stay updated on important announcements and ongoing requests.

What also truly sets Resvu apart is its commitment to addressing issues promptly. Their responsive customer support ensures that concerns are resolved in a timely manner, fostering a sense of trust and satisfaction among all stakeholders.

Thanks to their meticulous back-end management portal, we’ve witnessed a noticeable enhancement in our maintenance management strategies. All communications and updates with our maintenance affiliation are streamlined.

All managers can now see live updates on all maintenance tasks without having to go through lengthy email and chat correspondence from multiple sources.

Also, the seamless integration with StrataMax, a widely-used and comprehensive strata management software, is a great plus!

In summary, Resvu has revolutionised our strata management experience through its tech-driven approach, exceptional customer service, and dedication to fostering a better community management solution.

If you’re looking for a tech company that goes above and beyond for your strata management needs, look no further! Kudos to the entire team at Resvu for their outstanding efforts. Keep up the fantastic work!

Alastair M
Managing Director, StrataLiving

CPA Firm Issues SOC 2 – Type 1 Report at Resvu

Adelaide, Australia
28th October, 2022
Resvu

Resvu today announced that the Company has successfully completed its Systems and Organizational Control, SOC 2 Type 1 examination. SOC 2 reports focus on a Service Organization’s internal controls designed to meet its service commitments and system requirements based on the Security, Availability, Confidentiality, Processing Integrity and Privacy criteria established by the American Institute of Certified Public Accountants (AICPA).

The examination was conducted by Dansa D’Arata Soucia LLP. In doing so Resvu maintains its adherence to one of the most stringent, industry-accepted compliance frameworks for service organizations and provides additional assurance to its clients, through an independent auditor, that its business process, information technology and risk management controls are properly designed.

The official auditors’ report provides a thorough review of Resvu internal controls, policies, and processes for their community management software development. It also reviews Resvu’s processes relating to risk management and subservice (vendor) due diligence, as well as Resvu’s entire IT infrastructure, software development life cycle, change management, logical security, network security, physical & environmental security, and computer operations.

About Dansa D’Arata Soucia LLP

Dansa D’Arata Soucia LLP (“DDS”) is a full service CPA firm based out of Buffalo, New York. Over the past decade, DDS has built a team of auditors dedicated to understanding the AICPA’s Trust Services Criteria and how properly applying best practices to comply with this set of criteria results in mitigation of risk as it relates to protecting sensitive data. DDS understands that a SOC 2 examination can be initially intimidating.

As such, DDS has worked tirelessly on finding ways to streamline the examination process to be as minimally invasive as possible on company resources. This allows the management teams of their clients to stay focused on growing their businesses! To learn more about DDS and their SOC services, please contact Daniel Garigen, CPA at [email protected] and visit their website at www.darata.com.

About Resvu

Resvu is a software service that adds more time for living, from resident all the way to community management companies.